Welcome to your training
The Setera Configuration & System Administration course covers the fundamental tasks involved in configuring and maintaining a OneCloud Organization.
Take a look at the course curriculum below and when you’re ready, click on a lesson to jump right in!
Course Content
Welcome to this course
Introduction to OneCloud Organisation Configuration and Administration
Functional overview
OneCloud Organisation Setup
User administration
Administrators & Users
User self-administration & service configuration
Function Numbers
Course Overview
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Introduction to Setera
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Setera Product Overview
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High-level System Architecture
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OneCloud Organisation Setup
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User Administration Part I
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User Administration Part II
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User groups
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Access Control
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Directory Fields, Moderation and Synchronization
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User Licenses
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Admin Portals and Roles
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Self Service Portal
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Introduction to Function Numbers
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Interactive Voice Response (IVR)
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Hunt Group
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Voicemail Number Retrieval
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Group Inboxes
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Automatic Call Distribution (ACD)
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Schedules
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Final Quiz
OneCloud Organization Configuration and Administration Course Feedback Survey
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